Refund and Returns Policy

Shipping & FAQ

Shipping:

Most orders are shipped using UPS Ground. We reserve the right to use other carriers. Orders may ship in multiple pieces and/or from multiple carriers.

• If you have specific shipping needs please contact us prior to ordering.

• Items are carefully handled to prevent damage. Loss or damage claims must be taken up with the carrier and we will assist.

• If a shipment is lost, misrouted, or damaged you will need to start an investigation with the shipping carrier. Replacement items cannot be sent until the shipping carrier completes their investigation.

• Any shipment that is refused will result in a restocking fee and shipping costs cannot be refunded.

• Any modification to an address after the order is placed may be subject to a fee responsible by the customer.. We do not ship to PO boxes. If you provide a PO box for your shipping address, you will be responsible for all additional charges required to deliver your package. 

Free Shipping and Non-Free Shipping Items:

Free shipping is free to you, but it is NOT free to us. Please make sure you are ordering the correct items before you finalize your order.

On certain indicated items shipping is fixed or free. This is limited to the 48 continental US States. No exceptions.

Free shipping items and non-free shipping items cannot be placed on the same order or full shipping charges will be added. Place separate orders, one for the free shipping items, one for non-free shipping items.

Hawaii and Alaska customers please contact us about shipping.

International Orders:

Yes, we can ship internationally. Shipping methods and cost vary widely. Please select the “Contact Us” tab to arrange your international order.

For international orders, we will not modify customs declaration forms. The amount paid will reflect the amount on the customs declaration. There are no exceptions.

International orders incur a higher processing rate and we require you to cover that difference when you use a non US card for payment.  If we determine that your payment method is an international card or PayPal account you will be expected to cover that difference before we ship. 

Returns:

All sales are final.

In the event that an item is shipped incorrectly, we will work with you to make the exchange. Upon receiving your items you need to verify that everything is correct within 48 hours.

Wheels cannot be returned once they have had tires mounted on them as they are at that point no longer new.  We highly advise that you verify the fitment is 100% correct before mounting tires on the wheels. If you are test fitting a wheel be extremely careful to not damage the wheel in any way.

Cancellations:

Cancellations may be allowed within 1 business day of the original order date. Once the order has been packaged and a tracking number has been created a cancellation will not be allowed. Special order items cannot be canceled at anytime once the order is processed. Special order items may require a non-refundable deposit, should the buyer choose to cancel the order at any point, this deposit will not be refunded.

Cancellations or changes to your original order will be assessed a 5% cancellation fee as PayPal does not refund their processing fees for any partial or full refunds. Please make sure you order what you need. If you are unsure of what to order we can provide guidance to help you make a decision.

Warranties:

We offer no warranty above that of the manufacturer of goods sold. Each parts manufacturer warrants its goods to be fit and free from defects in materials and workmanship. 

VU Development makes no expressed or implied warranty on or towards any of the competition / track tires or wheels we sell. While we may provide technical and set up advice to improve and enhance your on track experience and performance, there are many variables each driver needs to take into consideration – car set up, driving style, on track incidents, track surface, etc.

General FAQ:

Coupon codes can only be redeemed at the time of purchase. 

Some product pictures are general representations and are stock photos. These photos may not resemble the actual product for your car or application.

All items are final sale.

Summary:

Please contact us if you have any questions about your order. We have a strong reputation for quality service.

We reserve the right to refuse any order for whatever reason, without being liable for any damage or costs. We appreciate you taking the time to read this. If you have any other questions, feel free to reach out to us.