Shipping & FAQ

Shipping:

Most orders are shipped using UPS Ground. We reserve the right to use other carriers. Orders may ship in multiple pieces and/or from multiple carriers.

• If you have specific shipping needs please contact us prior to ordering.

• Items are carefully handled to prevent damage. Loss or damage claims must be taken up with the carrier and we will assist.

• If a shipment is lost, misrouted, or damaged you will need to start an investigation with the shipping carrier. Replacement items cannot be sent until the shipping carrier completes their investigation.

• Any shipment that is refused will result in a restocking fee and shipping costs cannot be refunded.

• Any modification to an address after the order is placed may be subject to a fee responsible by the customer.. We do not ship to PO boxes. If you provide a PO box for your shipping address, you will be responsible for all additional charges required to deliver your package. 

Free Shipping and Non-Free Shipping Items:

Free shipping is free to you, but it is NOT free to us. Please make sure you are ordering the correct items before you finalize your order.

On certain indicated items shipping is fixed or free. This is limited to the 48 continental US States. No exceptions.

Free shipping items and non-free shipping items cannot be placed on the same order or full shipping charges will be added. Place separate orders, one for the free shipping items, one for non-free shipping items.

Hawaii and Alaska customers please contact us about shipping.

International Orders:

Yes, we can ship internationally. Shipping methods and cost vary widely. Please select the “Contact Us” tab to arrange your international order.

For international orders, we will not modify customs declaration forms. The amount paid will reflect the amount on the customs declaration. There are no exceptions.

International orders incur a higher processing rate and we require you to cover that difference when you use a non US card for payment.  If we determine that your payment method is an international card or PayPal account you will be expected to cover that difference before we ship.